Reference

Terms and Conditions for cricmatch Accounts

These terms set out the rules governing your account with us — what you agree to when you open an account, how we handle your funds through UPI…

Account EligibilityDeposit & Withdrawal RulesUPI, Paytm, PhonePe AcceptedJurisdiction ComplianceAccount Suspension Rights

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What These Terms Cover

cricmatch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening a cricmatch account, you confirm that you have read, understood, and agreed to these terms in their entirety. These terms apply to every aspect of your account — deposits processed through UPI, Paytm, or PhonePe; withdrawals to the same verified payment instrument; participation in

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games such as Baccarat, Crash Game, Fishing War, and Football Strike; and all communications with our support team. We reserve the right to update these terms at any time, and continued use of your account after an update constitutes acceptance. Access is conditional on local law;
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it is available only where permitted by the laws applicable in your region. We do not accept liability for use in jurisdictions where this service is restricted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS ASSISTANCE

Reach Us About Your Terms Questions

If any part of these terms is unclear or you have a concern about how a specific clause applies to your account, our support team is here to walk you through it. We respond via live chat, email, and our dedicated help portal — choose whichever suits you.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team responds within minutes during operating hours and can clarify any clause in these terms as it applies to your specific account situation.

Email Support

Send a detailed query to our support address for matters that need a written record. We aim to respond within 24 hours and will reference the specific section of these terms relevant to your question.

Help Portal

Our help portal hosts a searchable version of these terms along with annotated explanations. You can raise a formal dispute or request a record of your account's terms-acceptance history directly from the portal.

HOW WE OPERATE

How cricmatch Handles Your Account Under These Terms

Compliance with these terms is not just a formality — it is the practical framework that protects your account balance, transaction history, and personal data.

Data Handling

We collect only the data necessary to operate your account — identity verification, payment instrument details for UPI, Paytm, or…

Cookie Policy

Our platform uses session cookies to maintain your login state and preference cookies to remember your lobby settings.

Account Security

Two-step verification is available and strongly encouraged. Any request to change your registered mobile number or linked UPI handle triggers…

Data Retention

Your account data and transaction records are retained for the period required under applicable Indian law.

Who to Contact

For formal requests — including data access, correction, or deletion under applicable law — contact our Data Officer via the…

Requesting Changes

To request a correction to personal data held on your account, log into the account settings page and use the…

Frequently Asked Questions About These Terms

These questions address what we hear most often about account terms, eligibility, data rights, and the payment conditions that apply under our policies. If your question is not here, our live chat team can address it directly.

These terms apply to every person who opens or uses a cricmatch account. Access is available only where local law permits, so eligibility depends on the laws applicable in your region. By proceeding with account creation, you confirm that your use complies with applicable local laws.

Yes. We may update these terms at any time. When we do, we will notify you via the email address registered on your account. Continued use of your account after the effective date of any update constitutes your acceptance of the revised terms.

These terms cover all transactions processed through UPI, Paytm, and PhonePe. Deposits and withdrawals must be made to and from the same verified payment instrument registered under your account name, as required by our verification policy.

Submit a formal data access request to our Data Officer via the contact address in the help portal. We will acknowledge your request within 48 hours and provide the data within the timeframe required under applicable Indian law, at no charge.

We reserve the right to suspend or close any account that breaches these terms — including fraudulent activity, providing false identity documents, or attempting transactions from restricted jurisdictions. We will notify you of any suspension unless doing so would compromise an ongoing investigation.

Non-mandatory personal data is deleted within 90 days of account closure. Financial and transaction records required under Indian law are retained securely for the full statutory retention period, after which they are permanently deleted from our systems.

The core account terms apply uniformly across all activities, including Crash Game, Baccarat, Football Strike, and Fishing War. Individual games may carry supplementary rules displayed at the table or game screen; those rules are incorporated into these terms by reference.

Terms and Conditions for cricmatch Accounts

Reach Us About Your Terms Questions

Live Chat

Email Support

Help Portal

How cricmatch Handles Your Account Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Frequently Asked Questions About These Terms

01 Who do these terms apply to?

02 Can these terms change after I open my account?

03 What payment methods are covered under these terms?

04 How do I request a copy of my personal data?

05 Under what conditions can my account be suspended?

06 How long is my account data kept after I close my account?

07 Are the terms different for games like Crash Game or Baccarat?

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